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Support Help

Please see below for commonly asked questions:

You can easily cancel, change or pause your subscription on “My Orders” page.
Please note you will have to be logged in.

My Orders

Please check the following:

  1. Check your Junk/SPAM folder (If using a mobile ensure you check Junk/SPAM folder on your computer)
  2. If you already have an existing members area account which uses the same email as the one you joined the Challenge on, you can use this log in and password for the Challenge.

The smoothies have been created to be low allergy (are dairy & gluten free) and have been designed to be safe in breastfeeding and have ingredients to help support milk supply – such as fenugreek, flaxseed and pumpkin seeds. Please note if your baby suffers from colic or has any food sensitivities we recommend talking to your Doctor before changing your diet.

The smoothies do not have any caffeine, chemicals or artificial ingredients in and are safe as a snack in pregnancy. However, we do not recommend following any weight loss plan in pregnancy unless under your Doctor’s supervision. Please note that one smoothie contains 180mcg RE vitamin A. The RDI of Vitamin A for pregnancy and breastfeeding is 700-800mcg daily, while the upper level of intake for pregnant and breastfeeding women is 2800-3000mcg.

We recommend using our Healthy Mummy Pregnancy smoothies in pregnancy instead and you can purchase these here

Sorry, we cannot apply any discount code after you have purchased. The only way to claim your discount on your purchase is to enter a discount code on the shopping cart page and press the ‘apply discount code’ button. We cannot apply discounts after purchase.

Orders are sent via our Warehouse the day after your order is placed and sent via Australian Courriers in Australia and take 3-5 working days to reach you – depending on your post code. International Orders are sent via Express International Courier and NZ orders take 4-5 working days. All other countries take 10 – 14 working days to deliver.

Yes you can. Tracking details will be sent to you once your order is despatched (the next working day after you place your order. Please check your junk mail if you do not see this)

If your question has not been answered here, you can find answers to many more frequently asked questions here.

The Healthy Mummy PTY LTD (TM),
Customer Service,
Email: support@losebabyweight.com.au
Postal Address: 43 East Esplanade, Manly, NSW, 2095
ABN: 12 153 827 751

See our terms & conditions here

 


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Copyright © 2017 Lose Baby Weight. All rights reserved. Achievable weight loss for mums

*Results or situations may vary from person to person and results cannot be guaranteed.

Disclaimer: Always speak to your doctor before changing your diet,taking any supplements or undertaking any exercise program. The information on this site is for reference only and is not medical advice and should not be treated as such, and is not intended in any way as a substitute for professional medical advice. Our plans promote a health weight loss through diet and exercise The owners of Lose Baby Weight do not make any representations or warranties, express or implied and shall have no liability or responsibility to any person or entity with respect to any loss or damage caused or alleged to be caused directly or indirectly by the information contained herein and nothing in this disclaimer will limit or exclude any liability for death or personal injury resulting from negligence, limit or exclude any liability for fraud or fraudulent misrepresentation, limit any liabilities in any way that is not permitted under applicable law or exclude any liabilities that may not be excluded under applicable law.